App / Live
At 999vb, your information is handled with care — from the moment you register through every transaction, session and support request you make. This policy explains what we collect, why we collect it, and the choices you have over your own data, with access subject to your local law and eligible regions.
This policy governs the information 999vb collects when you create an account, log in on a mobile browser, place a wager or make a payment through bKash, Rocket or another supported method. We collect your registration details — name, contact information and account credentials — along with transactional records tied to your wallet activity. Session data, including the device type and browser used to access the lobby, is also logged to keep your account functioning across sessions. We do not sell your personal information to unrelated third parties. Data shared with payment processors like bKash and Rocket is limited to what those services require to complete a transaction. Any third-party game content providers — such as PG Soft, Habanero or Spadegaming — receive only the session identifiers needed to load game titles in the lobby; they do not receive your payment credentials or full identity record. Retention periods follow the requirements of the jurisdiction under which your account is registered. If you have questions about what data we hold, the support routes listed later in this policy are the right place to start. Availability of all account features depends on local law and your eligible region.
Not every piece of data in your journey falls under the same rule. Here is a clear breakdown of what sits inside this policy and what sits outside it, so you know exactly where your information is governed by 999vb and where a third party's own terms apply.
Login credentials, device identifiers and session tokens generated when you access 999vb on a mobile browser or desktop are fully within this policy. We store these to keep your account secure and your lobby state consistent across sign-ins.
When you move funds via bKash or Rocket, the transaction reference and amount are recorded in your account history. The payment gateway itself operates under its own privacy terms; 999vb holds only the record relevant to your wallet balance.
Cookies placed during your lobby session — to remember your game filters, preferred language or login state — are governed by this policy. You can manage cookie preferences through your browser settings at any time without affecting your core account access.
Game studios such as PG Soft, Spadegaming and Habanero load content inside our lobby but operate under their own data agreements. 999vb does not control how those providers handle analytics within their own game environments.
Your account record is not a black box. Several concrete actions are available to you at any point: you can review the personal details stored against your account, request a correction if something is wrong and raise a deletion or portability request through our support channel. Start by opening your account settings page, where your registered contact details and linked payment methods are visible. If the information shown is incorrect — a phone number tied to your bKash wallet, for instance — the account details form lets you submit a correction directly. For anything that cannot be resolved through the settings page, our support team handles data queries; the routes are listed in the support section below. Deletion requests are assessed against legal retention obligations in the relevant jurisdiction, so we aim to respond with a clear outcome rather than an automatic confirmation. Keep in mind that access to these actions depends on your local law and eligible region.
Open the account settings page to see the personal details, registered contact number and payment method references we hold against your profile.
Use the account details form to update a phone number, email address or any other registration field that no longer matches your current information.
If you want to know exactly what data we hold, or why a particular record exists, send a query through the support routes published on the site and we will respond with the relevant details.
Deletion requests are accepted through the same support channel. We review each request against applicable retention requirements and communicate the outcome to you directly.
If this policy raises a question you cannot resolve through your account settings, our support team is the right next step. Use the routes below — all published on the site — to submit a privacy query, data correction request or any concern about how your information is handled. Do not share sensitive account credentials over any channel not listed here.
Open the live chat widget from any page on the site. Describe your data query and the team will pick it up directly — no need to navigate away from where you are.
For written records of your privacy request — useful for data correction or deletion queries — send your question to the support email address listed on the site's contact page.
The help centre on the site covers common privacy questions, account-data topics and the steps involved in submitting a formal request. Start there if you want a quick answer before contacting the team.
Handling your data responsibly is not a policy checkbox — it shapes how the account and lobby actually function. Here are the four areas where our data practices have a direct effect on your experience and security.
Your login credentials are stored in hashed form; we do not hold your password in plain text. Session tokens are time-limited and invalidated when you sign out, reducing the risk of unauthorised access across shared or public devices.
We use session cookies to keep the lobby state intact while you navigate between slots, live tables and the sportsbook. Preference cookies remember your filter settings. You can clear or block cookies in your browser; the core account functions still work without them.
Account records are held for as long as your account is active and for whatever period applicable law requires after closure. Transaction references tied to bKash or Rocket payments are kept to support any dispute resolution you may need to raise.
When this policy changes in a material way, we update the version date at the top of this page. Continuing to use the account after a published update means you have seen the revised terms. If a change affects your data rights significantly, we aim to notify you through your registered contact details.
Real questions from people checking what happens to their data — answered plainly so you know where you stand.
We collect the details you enter during registration: your name, contact number, email address and the payment method you link to your account — such as your bKash or Rocket number. We also log the device type and browser session used to access the lobby.
Studios like PG Soft, Habanero and Spadegaming receive only the session identifier needed to load a game inside the lobby. They do not receive your payment credentials, registered contact number or any identity document you submit to your account.
Each transaction reference and the corresponding amount are recorded in your account wallet history. The payment gateway — bKash or Rocket — processes the transfer under its own privacy terms. We hold only the record that explains your balance movement inside your 999vb account.
Yes. Submit a deletion request through the live chat or support email listed on the site. We review each request against the retention period required by applicable law in your jurisdiction and respond with the specific outcome for your account.
Open your account settings page and use the details form to update the field. If the change involves a number linked to your bKash wallet, update it there first so the two records stay consistent. Contact support if the form does not allow a particular edit.
The version date at the top of this page updates whenever the policy changes. For material changes that affect your data rights, we aim to reach you through the contact details registered to your account. Reviewing this page periodically keeps you up to date.